FAQ
Products
Which product should I start with?
If your hair is fine to medium, or you want volume and movement — start with Form Texture Spray 01. If your hair is medium to thick, or you need all-day hold — Form Clay 02. If you want the full system, the Form Series Bundle covers both and saves you $11.
Can I use them together?
That's how they were designed. Texture Spray builds the base, Clay locks the shape. Two steps, under two minutes.
Will it look like I'm wearing product?
No. Both formulas finish true matte — no shine, no grease, no giveaway residue. It looks like your hair on its best day.
How long does a jar or bottle last?
With daily use, Form Clay 02 (60g) typically lasts 2–3 months and Form Texture Spray 01 (150ml) around 2 months, depending on hair length and how much you use.
What's not in the formulas?
No fillers and no synthetic bulk agents. Premium professional-grade formulas, made in Melbourne, Australia.
Orders & shipping
How much is shipping?
Shipping is free on every order within Australia. No minimums, no codes needed.
When will my order ship?
Orders are dispatched from Melbourne within 1–2 business days, and typically arrive within 2–7 business days.
Can I use a discount code?
Yes — enter it at checkout. If you have a creator code, it can be combined with our welcome offer.
Can I return it?
Yes — we back every order with a 30-day money-back guarantee. If it isn't for you, contact us within 30 days of delivery and we'll refund you, even if it's part-used. See our refund policy for the details.
What if something's wrong with my order?
Contact us through the contact page and we'll sort it out. Lost, damaged or stolen orders with shipping protection are covered automatically.
Everything on the formulas, delivery and returns. If your question isn't here, ask us — we answer every message.
Products
Which product should I start with?
If your hair is fine to medium, or you want volume and movement — start with Form Texture Spray 01. If your hair is medium to thick, or you need all-day hold — Form Clay 02. If you want the full system, the Form Series Bundle covers both and saves you $11.
Can I use them together?
That's how they were designed. Texture Spray builds the base, Clay locks the shape. Two steps, under two minutes.
Will it look like I'm wearing product?
No. Both formulas finish true matte — no shine, no grease, no giveaway residue. It looks like your hair on its best day.
How long does a jar or bottle last?
With daily use, Form Clay 02 (60g) typically lasts 2–3 months and Form Texture Spray 01 (150ml) around 2 months, depending on hair length and how much you use.
What's not in the formulas?
No fillers and no synthetic bulk agents. Premium professional-grade formulas, made in Melbourne, Australia.
Orders & shipping
How much is shipping?
Shipping is free on every order, Australia-wide. No minimum, no code needed.
When will my order ship?
Orders are dispatched from Melbourne within 1–2 business days. Most Australian orders arrive within 2–7 business days.
Do you ship outside Australia?
Not right now — we ship Australia-wide. Join the list and you'll be the first to know when that changes.
How do I track my order?
You'll get a confirmation email when you order, and a tracking link the moment it's dispatched. If the tracking email hasn't landed, check your spam folder, then get in touch.
Can I use a discount code?
Yes — enter it at checkout. If you have a creator code, it can be combined with our welcome offer.
What if something's wrong with my order?
Contact us through the contact page and we'll sort it out. Lost, damaged or stolen orders with shipping protection are covered automatically.
Returns & payment
Can I return something?
Yes. Unopened, unused product can be returned within 30 days of delivery, in its original packaging — return postage is on you. If an item arrives faulty, damaged or isn't what you ordered, we'll replace or refund it at our cost.
How do I start a return?
Message us on the contact page with your order number and what you'd like to do. We'll send return instructions from there.
What payment methods do you accept?
Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay.
Still stuck? Tell us what you're working with and we'll point you at the right product.